GENERAL TERMS & CONDITIONS
1. Access
Members/clients are responsible for their membership/client’s account. Except where expressly permitted, shared gym access with a non-member will result in forfeiture of membership/client’s access to the gym with immediate effect.
2. Age Restriction
Use of the gym facilities and classes are generally not available to children under the age of 18 years, unless express consent from parents or legal guardian is obtained. Parents of children under the age of 18 will be required to sign a consent form on their first visit to the gym
3. Dress and Conduct
All members/clients should dress appropriately. This includes the wearing of a shirt and the use of a towel. No open toed shoes, sandals or thongs are allowed in the exercise area during classes, training times.
KOA Fitness is committed to the health, safety and welfare of each of its members, client and staff and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behaviour. KOA Fitness may, at its discretion, request members, clients and/or their guests to leave the premises.
KOA Fitness, in addition to its legal rights and remedies, also reserves the right to terminate the membership/package of any member/client engaging in unacceptable behaviour.
Members/clients are liable for damages to KOA Fitness property that results from the wilful or negligent conduct of a member, client, member’s/client’s guest or dependent children.
4. Lost Articles and Damage to Member’s Property
KOA Fitness is not responsible for lost or stolen articles or damage to articles. All articles are stored at member/client’s risk and the gym discourages members/clients from bringing valuable articles to the gym.
5. Consent and release for use of Photographic and Video Images
All members/clients, unless specifically requesting not to do so in writing, authorise KOA Fitness, its directors, employees, contractors or agents, from time to time, without further notice or permission and without payment of any kind to photograph, videotape, and audiotape them for advertising, promotional or instructional purposes.
6. Rules and Policies of the Gym
All members/clients agree to learn and abide by all the rules and policies set by KOA Fitness and that may change from time to time.
7. Amendments and Additional Terms
In the event of any conflict between the terms and conditions contained herein and any prior versions thereof, the provisions of the terms and conditions contained herein shall prevail unless it is expressly stated otherwise.
8. No Waiver
Failure of Koa Fitness to enforce any of the provisions stated herein or any rights with respect thereto shall in no way be considered to be a waiver of such provisions or rights, or in any way affect the validity of this agreement.
MEMBERSHIP AND PACKAGES TERMS & CONDITIONS
KOA Small Group Training Packages
Type of packages: 1, 4, 12, 36, 48 & 60 classes per package. Membership is not transferrable.
Pricing of each package varies and payment is up-front upon sign up.
Package classes have to be used up within the validity period of the respective packages. Any unused classes will be extinguished upon expiry of the package validity.
Clients can share their Small Group Training class package with up to 4 people (including the main account holder). This applies to the 12, 36, 48, and 60 class pass packages. Please get in touch with us to set this up.
Purchase of a class package does not include the use of gym equipment and facilities.
9. Punctuality to Classes
You must be physically present at the studio 5 – 10 minutes prior to the start of your scheduled class. If you’re a first timer, we ask that you arrive 15 minutes before class, so our staff can check you in & show you around the gym. Participants will no longer be allowed to enter the class once the class starts.
Our policy of starting classes on time is to ensure that all participants can fully benefit from the session and to ensure your safety as well. As it is unfair to other members/clients to have their workouts disrupted by late attendees. KOA Fitness management and staff reserves the right to refuse participation in a class for late attendees.
10. Cancellation policy
Strict 12 hour cancellation policy. If you can’t make it to class, please cancel your spot at least 12 hours before class starts. -If you cancel within 12 hrs of your class or no shows, your credit will be forfeited. Cancellations can be made via our website or the MindBody app.
If the class you registered for is fully booked, you will be added to the waitlist. When you join the waitlist, one credit will be used and reserved. If you are added to the class, the credit will be deducted from your account. You will be notified by email when you are added to the class.
Waitlist entries will automatically be allocated when a spot becomes available, up until 1 hour before the class start time.
If you join the waitlist but the fully booked Class does not become available, the credit will be refunded.
If we cancel a class, your Credit will be refunded and you will be notified via email and / or text. We highly advise to plan your classes ahead to make the most of your package before the expiry date and to account for any unexpected cancellations
11. Group Class Extension & Refund Policy
Extension Policy: All KOA packages are non-extendable, except in cases where valid medical reasons are presented with a supporting medical certificate. The extension of a package does not cover instances of the gym cancelling a class on the same day or the day before. We highly advise to plan your classes ahead to make the most of your package before the expiry date and to account for any unexpected cancellations.
Package Freezing: We do offer the option to freeze your package for up to 30 days with a one-time fee of RM100. Please note that freezing your package does not alter or extend the original validity period.
Medical Freeze Exemption: In the event of medical-related reasons supported by a valid medical certificate, package freezing fees will be waived.
No Days/Weeks Extension: It’s important to note that freezing your package does not add extra days or weeks to the existing package duration.
12. Classes Rules
Classes can be booked up to 2 weeks in advanced via our website or the Mindbody app. Members are not allowed to walk-in to class without a prior booking.
Reservation may be made up to 1 hour before the commencement of class and is subject to availability. Classes will close for reservation 1 hour prior to commencement time.
Members/clients can reserve their classes the gym’s website, and any cancellation of reservation should be done not less than 12 hours from the commencement time of the class, otherwise the reserved slot will be forfeited.
Classpass users are subject to Classpass Terms & Conditions
13. KOA Fitness Unlimited Group Class Subscription
By purchasing the KOA Fitness Group Class Unlimited Package, you agree to the following Terms and Conditions. Please read them carefully before proceeding. For complete terms & conditions please visit https://koafitnessmy.com/terms-and-conditions/.
1. Subscription Overview
The KOA Fitness Unlimited Group Class Subscription Package allows members unlimited access to designated group fitness classes at KOA Fitness during the active membership period according to duration of subscription. Maximum one (1) class per day.
2. Payment and Billing
This package renews automatically every month on the date of your first purchase. Membership fees will be charged to the payment method provided at the time of registration. If a payment fails to process, your membership will be suspended until the payment is successfully completed. Clients are responsible for ensuring that their payment details, such as card information, are up to date.
If a payment fails, members are responsible for updating their payment details immediately. KOA Fitness reserves the right to suspend membership access until outstanding payments are resolved.
3. Membership & Termination
KOA Fitness may review membership fees and pricing periodically. Any changes will be communicated to members at least 30 days in advance.–
Members can cancel their package at any time, with written notice provided at least 14 days before the next billing cycle.
To terminate your contract, please submit your termination request to [email protected] at least 14 days before the renewal date. No refunds will be issued once payments have been processed, including any unused sessions after the charge.
If canceled mid-cycle, the membership will remain active until the end of the current billing period. No refunds will be issued for unused time.
4. Class Access
This package is exclusively for Small Group Training classes only and does not include access to general gym facilities. Members are entitled to attend any eligible Small Group Training classes offered at KOA Fitness during regular operating hours.
Class schedules and availability are subject to change. KOA Fitness reserves the right to modify or cancel classes at any time.
5. Class Booking and Attendance Policy
Members are required to book classes in advance to secure their place. To ensure your spot in a class, please book through www.koafitnessmy.com or the Mindbody mobile app.
If a member cannot attend a scheduled class, they must cancel their booking at least 12 hours before the class start time. Repeated no-shows may result in suspension of booking privileges.
6. Freezing Membership
Members may request to freeze their membership for a minimum of 1 month and a maximum of 2 months within a 12-month period. A fee of RM100 per freeze may apply.
Requests to freeze a membership must be submitted in writing to [email protected] at least 14 days before the desired start of the freeze period.
7. Health and Safety
Members must complete a health waiver and any necessary medical forms before participating in classes.
Members are responsible for ensuring they are physically able to participate in classes. KOA Fitness is not liable for any injury or health conditions sustained during participation.
All members are required to adhere to the gym’s health and safety guidelines, including proper class etiquette, hygiene, and respectful behavior toward trainers and fellow participants.
8. Changes to Terms
KOA Fitness reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to members via email or through the member portal. Continued use of the Unlimited Class Package constitutes acceptance of the revised terms.
KOA Fitness reserves the right to terminate or suspend membership for breach of these terms, disruptive behavior, or any conduct that may harm the safety and enjoyment of others at KOA Fitness.
ACKNOWLEDGEMENT OF RISKS, INJURY AND OBLIGATIONS
I ACKNOWLEDGE that the activity I have voluntarily agreed to undertake is a dangerous activity and that by participating in it I am exposed to certain risks.
The activity includes, fitness classes incorporating cardio vascular exercise, strength and conditioning training, resistance training, weight lifting, boxing and other martial art hybrid classes, personal training sessions, training activities undertaken both on and off the premises, participation in team or individual competitions, and other services provided to the participant by Koa Fitness.
I ACKNOWLEDGE AND UNDERSTAND that whilst participating in such activity:
• I may be injured, physically, emotionally or mentally, or may even die.
• My personal property may be lost or damaged.
• Other persons participating in such activity may cause me injury or may damage my property.
• I may cause injury to other persons or damage their property.
• The conditions in which the activity is conducted may vary without warning.
• I may be injured or die or suffer damage to my property as a result of negligence or breach of contract by Koa Fitness.
• There may be no or inadequate facilities for treatment or transport of me if I am injured.
• I assume the risk and responsibility for any injury, death or property damage resulting from my participation in the activity.
I FURTHER ACKNOWLEDGE AND UNDERSTAND that whilst participating in such activity:
• I will follow the safety advice, training directions and exercise instructions of the Koa Fitness trainers, contractors, agents and volunteers.
• If I feel unwell during training or feel pain and/or discomfort, I will cease participating and immediately inform a trainer.
• If, for any reason, I require first aid or medical assistance, I hereby authorise Koa Fitness to seek emergency medical assistance on my behalf with the understanding that I am responsible for all costs incurred.
RELEASE OF LIABILITY AND INDEMNITY TO KOA FITNESS IN CONSIDERATION of the acceptance of my payment for participating in the activity (and except to the extent that the same may be precluded by Law)
I AGREE TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future against Koa Fitness its trustees, partners, directors, owners, officers, employees, trainers, contractor, volunteers, and agents, notwithstanding that such claims may arise due to negligence, breach of contract, or breach of statutory duty. FURTHER;
• I participate in the activity at my sole risk and responsibility.
• I release, indemnify and hold harmless Koa Fitness, its trustees, partners, directors, owners, officers, employees, trainers, contractors, volunteers, and agents, from and against all and any actions or claims which may be made by me, or on my behalf by other parties, arising out of any injury, loss, damage or death caused to me or my personal property whether by negligence, breach of contract or in any other way whatsoever.
I ALSO AGREE THAT in the event that I am injured or my personal property is damaged, I will bring no claim, legal or otherwise against Koa Fitness in respect of that injury or damage.
This agreement shall be effective and binding upon me, my successors, representatives, heirs, executors, assigns, or transferees. If any portion of this agreement is held invalid, I agree that the remainder of the agreement shall remain in full legal force and effect.
OTHER TERMS & CONDITIONS
KOA Fitness reserves the right to amend its timetable or withdraw classes or change instructors if necessary without notice.
All membership/packages fees and schedules are subject to change.
Membership/package fees are payable in lump sum payable in advance and can be paid either by direct deposit into our nominated bank account, or by credit card or direct debit facility. KOA Fitness uses a service provider to collect package fees who charges a small fee for each transaction. Fees charged are independent to fees charged by KOA Fitness. A late payment/ declined payment may result in an additional charge and an immediate suspension of membership/package classes.
Members are liable to pay the agreed monthly membership subscriptions for the ‘minimum membership period’. In the event that the membership is terminated before the minimum membership period has ended, all sums due to Koa Fitness plus the balance of the monthly subscriptions that would otherwise have fallen due will become payable immediately.
Non-contract membership may be cancelled by providing 30 days prior notice in advance. Fees paid beyond the notice period are refundable, subject to the deduction of an administration fee. KOA Fitness is not responsible for timing or late cancellation of direct debit arrangements.
All pricing information is correct as at the time of signing. Koa Fitness reserves the right to change prices and alter or remove any special offers or packages from time to time and as necessary.
Any other terms which the management may add or revise from time to time.